Return policy:

To ensure a pleasant shopping experience, you have the option to return any product you are not satisfied with within 14 days. You can download our return form here.

Step 1:

Assemble your package, fill out the return form and place it next to the item you wish to return. You must return the product in its original packaging.

Step 2:

Return the package to the address below using the method that works for you:

Espera Clothing Kft
HUNGARY
1124 Budapest
Fodor utca 93/b.

It’s that easy! Once we receive your returned package, we will take care of the rest and process your refund as soon as possible: we will check the item(s) and process your refund request within 2 working days of the package arriving at our warehouse. After the refund has been processed, you will receive a notification email.

Important questions and answers during the return and refund process:

Q: How long is the return period?
A: Except for products marked as non-returnable on the website, we will accept returns in their original condition within 8 days of delivery.

Q: What products cannot be returned?
A: These types of products cannot be returned:
– Products beyond the 8 day return period
– Clothing without original tags or worn, soiled or used products.
– Items marked as sale, unless they are defective.
– Clothes must always be returned with original labels and in original packaging.

Q: Who covers the return shipping costs?
A: Sorry, we are currently unable to provide free returns, so customers are responsible for the return shipping fee.

Q: When can I expect a refund?
A: Once the package arrives at our warehouse, we will check the item(s) within 2 business days. Once we have confirmed that you are eligible for a refund, it will take an additional business day for us to process your refund and you will receive a clear notification that your refund has been successfully processed. We will then process the refund within 2-3 working days.

Q: Can I exchange the product?
A: We do not currently offer exchange services. If you are unhappy with your product and would like to exchange it, we recommend that you initiate a return and purchase a new product on our website at the same time.

If you have any questions, please contact our customer service:

E-mail: info@esperamoments.com
Phone: +36 70 944 3460